FAQ

Frequently asked questions

General questions first, then the ones for each service. Can't find yours? Just ask.

What cleaning services do you offer?
Six: residential, commercial, deep cleaning, move-in, move-out, and post-construction cleanup. Homes and businesses can be booked as a one-time visit or on a regular schedule.
What areas do you serve?
We're based in Northern New Jersey, which is where most of our work is. We also cover parts of New York and Pennsylvania. Send us your address and we'll confirm before quoting.
How much does cleaning cost?
It depends on the size of the space, the type of cleaning, and its condition. Two homes of the same size can take very different amounts of time. Send us a few details and we'll quote on what the job actually needs.
How do I get a quote?
Fill in the quote form with the property type, rough size and the service you need. We'll come back to you to confirm the details. Larger jobs — post-construction especially — need a site visit before anyone can quote responsibly.
Do you clean homes and businesses?
Yes, both. They're quoted separately because the work is genuinely different, but they can run on one account with a single point of contact.
Can I book a one-time cleaning?
Yes. One-time cleans are common before guests arrive, after a renovation, or just to reset a space. There's no requirement to commit to a schedule.
How long does a cleaning take?
A regular clean of an average home usually takes a few hours. A deep clean or a move-out takes two to three times longer. We'll give you a realistic time with your quote rather than a figure that sounds good and then runs over.
Do I need to be home?
No. Many customers arrange access in advance and are at work during the visit. Being home is fine too.
What's the difference between a regular clean and a deep clean?
A regular clean covers the surfaces you use daily. A deep clean adds what isn't on a routine schedule — inside appliances, behind furniture, grout, baseboards, window tracks and vents — and takes two to three times as long.
Should I book move-in or move-out cleaning?
Move-out cleaning is built around what a landlord or inspector checks at the end of a lease or sale. Move-in cleaning is for a place you're about to occupy, so it covers inside cabinets, closets and appliances. Moving between two homes means two separate jobs.
Why does post-construction cleaning need more than one visit?
Drywall dust stays in the air for hours, so it keeps landing after a crew finishes. A touch-up pass once it settles is the only reliable way to hand over a clean space, and we build it into the quote.
What if something gets missed?
Tell us. Because we agree the list before we start, the conversation is about when we come back — not whether the task was ever included.
Can I ask a question after the cleaning?
Of course. Call or email us any time, whether it's feedback, a change to your list, or something you'd like done differently next visit.
Are quotes free?
Yes. Quotes are free and come with no obligation.

Residential

Residential Cleaning questions

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Do I need to be home?
No. Many customers arrange access in advance and are at work during the visit. Being home is fine too — just let us know which you prefer.
How often should I book?
It depends on how many people and pets use the space. Busy family homes usually suit weekly or every-other-week visits; quieter homes are often fine monthly. Tell us about your home and we'll give you an honest recommendation.
What should I do before you arrive?
Very little. Clearing counters and floors of personal items means we spend the time cleaning rather than moving things, but it isn't required.
Can you use my own products?
Yes. Leave them out and add a note to your list — useful for stone counters, sealed floors, allergies, or scent sensitivities.

Commercial

Commercial Cleaning questions

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Can you clean outside our business hours?
Yes, and that's what most commercial customers choose. Evenings, early mornings and weekends all work. We agree the window up front and keep to it.
How often does an office need cleaning?
It depends on headcount and foot traffic more than square footage. A small office often suits two or three visits a week, while a busy or customer-facing space usually needs daily attention to restrooms and entrances. We'll tell you what we think your building needs.
Can we start with a one-time clean?
Yes. A single deep clean is a sensible way to see the standard before committing to a schedule, and it resets a building that's been under-cleaned.
What if something gets missed?
Tell your contact and we'll put it right. Because the task list is written down, the conversation is about when we return — not whether it was ever included.

Deep Clean

Deep Cleaning questions

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What's the difference between a deep clean and a regular clean?
Reach. A regular clean covers everyday surfaces. A deep clean adds inside appliances, behind furniture, grout, baseboards, light fixtures, window tracks and vents — and takes two to three times as long.
How long does it take?
It depends more on condition than size. Two homes of the same size can differ by several hours. We'll give you a realistic figure after seeing the space.
How often should a home be deep cleaned?
Once or twice a year if you're on a regular cleaning schedule. Every three to four months if you're not.
Should I empty cabinets first?
If you want the insides cleaned, yes. We won't unpack and repack your belongings — it adds a lot of time, and you wouldn't want us deciding where things go back.
Will it remove hard-water stains and grout discoloration?
Often, substantially — but not always completely. Long-standing mineral deposits can permanently etch glass, and old grout may lighten rather than go white. We'll tell you what to expect before we start.

Move-In

Move-In Cleaning questions

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When should the clean happen?
After you have access and before the furniture arrives — ideally the day you get keys or the day after.
The sellers had it cleaned. Do I still need this?
That clean was done to pass a walkthrough, which usually means visible surfaces and floors. Cabinet interiors, closet shelves and appliance insides are where those cleans normally stop — and that's exactly where your things are about to go.
Can you clean after my furniture is in?
We can, and it's still worthwhile, but the list gets shorter. We can't clean inside a full cabinet or behind a loaded bookcase. Tell us the situation and we'll quote what we can actually do.
How is this different from a deep clean?
The work overlaps. A move-in clean is built for an empty property, so cabinet, closet and appliance interiors are standard. If the place is occupied, a deep clean is usually the better fit.
Do you clean apartments and condos?
Yes — they're among the most common move-in cleans we do. Just let us know about building access in advance.

Move-Out

Move-Out Cleaning questions

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Will this get my full deposit back?
It covers the cleaning part of an inspection, which is where most routine deductions come from. It can't fix damage — holes, broken fittings, stained carpet. We'll flag anything we see so you can deal with it before the walkthrough.
When should I schedule it?
After everything is out and before the walkthrough — usually the day the property is emptied, or the morning after.
What does an inspector actually check?
Inside the oven and fridge, inside cabinets and drawers, behind appliances, bathroom grout and hard-water staining, baseboards, window tracks, light fixtures, closet shelves, and the floors into the corners.
Can you clean with my things still there?
We can clean what's reachable, but the areas we can't reach are often the ones that get inspected. If timing forces it, we'll tell you plainly what we can't complete.
Do you remove leftover furniture and junk?
We remove trash and debris as part of the clean. Larger items need a separate disposal arrangement — tell us what's there and we'll say what we can take.

Post-Construction

Post-Construction Cleaning questions

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What does post-construction cleaning include?
Usually three stages: debris removal, a full top-down dust clearance, and a final detail pass covering glass, fixtures, adhesive and floors. Most jobs also want a touch-up visit a day or two later.
Why can't it be done in one visit?
Drywall dust stays airborne for hours. Whatever is in the air when we finish lands on your surfaces overnight. A touch-up pass after it settles is the only reliable way to hand over a clean space.
How is this different from a deep clean?
Different material and different method. Construction leaves abrasive dust, adhesive, grout haze and paint speckle on brand-new surfaces. Abrasive dust has to be lifted, not wiped, or it scratches the finish.
Can you work alongside our trades?
For debris removal, usually yes. For the final and touch-up passes it's counterproductive — any trade still working puts dust back on surfaces we just finished.
Do you remove construction debris?
We clear remaining debris to a container or collection point on site. We're not a disposal contractor, so hauling needs arranging separately. Tell us what's there and we'll say what we can handle.
How soon before handover should we book?
Book the final pass for after the last trade finishes, and the touch-up for the day before handover. Work backwards from the handover date, not forwards from completion.

One Call Cleans All

Still have a question?

Ask us. You'll get a straight answer — including when the answer is that we're not the right fit.